Contact Us

At Ordixio, we’re committed to providing you with premium quality fashion pieces and a seamless shopping experience. Whether you have questions about your order, need assistance with sizing, or just want to learn more about our collections, our dedicated support team is here to help.

📧 Email Support
For all inquiries, please reach out to us at:
Kevin@silkroad7day.com
We aim to respond to all messages within 24 hours (excluding weekends and public holidays).

💬 Order & Product Inquiries
If you have placed an order and want to track its status, or have questions about a product’s material, size, or availability, please include your order number (if applicable) in the email for faster assistance.

📦 Shipping & Delivery
Need help understanding our shipping times, delivery process, or tracking your parcel? We’re happy to provide updates or troubleshoot delivery issues promptly.

🔄 Returns & Exchanges
Not satisfied with your item? We offer a flexible return and exchange policy. Reach out to us with your order number, product details, and reason for return so we can guide you through the next steps.

💡 General Feedback
Your thoughts matter to us. If you have any feedback or suggestions to help us improve, feel free to share—we’re always listening.

Thank you for choosing Ordixio. We look forward to assisting you.