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FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Below you’ll find answers to the most common questions about shopping with us. If you have any other inquiries, feel free to contact our support team at Kevin@silkroad7day.com.
1. What types of products do you offer?
We specialize in a wide selection of stylish and functional apparel and bags. Our collection includes seasonal clothing essentials, casual and formal wear, versatile handbags, backpacks, and travel-friendly options designed to suit a variety of tastes and needs.
2. Are the products new and of good quality?
Yes, all our products are brand new and thoroughly inspected before shipment. We work with reliable suppliers and maintain a strict quality control process to ensure you receive items that meet high standards in both appearance and durability.
3. How do I place an order?
Placing an order is simple:
- Browse our store and select your desired items.
- Choose your size, color, or other variations where applicable.
- Click “Add to Cart” and proceed to checkout.
- Fill in your shipping details and complete the payment.
You’ll receive a confirmation email shortly after.
4. What payment methods are accepted?
We accept most major credit and debit cards, as well as secure online payment gateways. You can complete your purchase safely using your preferred method.
5. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, you may request a modification or cancellation by emailing us at Kevin@silkroad7day.com as soon as possible. Once the item is shipped, changes are no longer possible.
6. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and shipping fees vary depending on your location and will be clearly shown at checkout.
7. How long does shipping take?
Standard processing time is 1–3 business days. Estimated delivery times:
- Domestic orders: 5–10 business days
- International orders: 7–20 business days
Please note that delivery may be delayed during peak seasons or due to unforeseen customs procedures.
8. How can I track my order?
Once your order ships, we’ll email you a tracking number and link. You can use this to monitor your shipment’s progress in real time.
9. What is your return and exchange policy?
We offer a 14-day return policy from the date of delivery. Items must be:
- Unworn and unused
- In original packaging
- Accompanied by proof of purchase
Please contact us via email before returning your item. We’ll guide you through the process.
10. What if I receive a defective or wrong item?
We sincerely apologize if that happens. Please email us within 3 days of receiving the product, including your order number and a photo of the issue. We’ll either send a replacement or issue a refund, depending on your preference.
11. Are there any additional fees like taxes or customs duties?
Depending on your country’s regulations, import taxes or customs duties may apply. These charges are the responsibility of the buyer and are not included in our prices or shipping costs.
12. Do you offer wholesale or bulk discounts?
Yes, we welcome bulk orders. Please contact us at Kevin@silkroad7day.com with your request and quantity, and we’ll provide custom pricing and shipping arrangements.
13. Is my personal information secure?
Absolutely. We use advanced encryption and secure payment gateways to ensure that your data remains safe and confidential. We do not share or sell your personal information.
14. How can I contact customer service?
For any questions or concerns, reach out to us via email at Kevin@silkroad7day.com. Our support team aims to respond within 24 hours on business days.
We appreciate your trust and support. Happy shopping!